Mentor Programs

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At, UTCG we offer a wide range of educational courses and seminars to help individuals jump start their careers in the IT field. As a part of the mentor program, individuals will be allotted a mentor for one-on-one encounters as well as to provide guidance and support throughout courses and employment endeavors. Participants in the mentor programs will have access to:

  • CBT and book provided to students for studying
  • Weekly Review with Mentors
  • Labs and hands on studying every other weekend
  • Supplemental information – Youtube, Udemy, i.E.
  • Mentors of different Levels
  • Sr Mentor – 10 plus years exp, certified, program overview and seminars
  • Mentors – 5 Plus year exp, certified, Weekly instructions, material review
  • Jr Mentors – Students or graduating students, Study Groups organizer,
  • Small Classes (2-8 Students)
  • Mentors to guide students through program and job search
  • Our connections with recruiters
  • Real World learning scenarios
  • Assigned employment counselor
  • Payment plans – 20 percent down and monthly payments
  • Employment within our group or
  • Free software and Lab equipment
  • Interview Prep classes
  • Resume review with employment counselors
  • Ongoing support – Yearly or Bi-yearly meetings (Networking events)
  • Quarterly – Lunch and Learns (Mentors present and provide labs)

Intro to Networking:

You know nothing about networking? Not ready for MTA Servers / Networking, Comptia, VPN, General Networking courses?

The solution is simple: “Introduction to networking for complete beginners”.
In this course you will learn elementary networking concepts in 60 minutes.

  • Why do we need networks?
  • Basic commands: ipconfig, ping, traceroute
  • Introduction to the world of Cisco
  • How to start troubleshooting a home network
  • Wireless issues
  • How to start a career in IT
  • Network connectivity & devices

Cisco Collaboration Engineer Program

Cisco CCNA (ICND1/ICND2)

Students will learn to install, operate, and troubleshoot a small to medium size branch office network, including configuring several switches and routers, connect-in to a WAN and implementing network security. Upon conclusion should be able to expand the switched network from a small LAN to a medium-sized LAN with multiple switches, supporting VLANS, trucking, and spanning tree.

The exam covering this course tests a candidate’s knowledge and skills required to install, operate, and troubleshoot a network. The topics include connecting to a WAN; implementing network security; network types; network media; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; operating and configuring IOS devices; extending switched networks with VLANs; determining IP routes; managing IP traffic with access lists; establishing point-to-point connections; and establishing Frame Relay connections. Upon successful completion a candidate should be able to obtain entry level employment as a Network Analyst, Network Auditor, or Help Desk Technician.

Implementing Cisco Collaboration Devices (CICD)

Students will learn to implement various Cisco Video endpoints in converged Cisco video infrastructures. It also tests a candidate’s ability to implement and troubleshoot Cisco Unified Communication and Collaboration, TelePresence, and Digital Media Player in different Cisco business video solution architectures.

This course and exam focuses on describing the components of a Cisco Unified Communications solution and identifying call signaling and media stream flows, provides an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, performs endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express, and describes the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. This course also teaches candidates how to administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications and proficiency in describing how to maintain a Cisco Unified Communications solution. The course is very fundamental for Network Video administrators and operators, Voice / UC / Collaboration / Communications Engineers, Collaboration Tools Engineers, Collaboration Sales / Systems Engineers, IP Telephony “VoIP” Engineers, IP Network Engineers & CCNA Collaboration Certification candidates.

Implementing Cisco Video Network Devices (CIVND)

Students will learn the necessary knowledge and skills to implement various Cisco Collaboration endpoints in converged Cisco infrastructures. It covers a range of Cisco Collaboration solutions and enables students to implement and troubleshoot Cisco Unified Communication.

This course teaches students the characteristics of video solutions and how to assess requirements for successful implementation of a video solution. The course describes the characteristics of a video solution and enables students to evaluate the general requirements for video deployments such as codec options, media formats, protocols, network impact, high-level architectural components, interactions, and environmental considerations. This course is very fundamental for Network administrators and engineers involved in the deployment and maintenance of video endpoints within a collaboration solution. After competing this course and all prerequisites a candidate has now completed the requirements needed to earn a CCNA Collaboration certification and should be employable as a Network Technician, Support Engineer, Jr. VoIP Operations Engineer or as a Network Operations Engineer.

Implementing Cisco IP Telephony and Video, Part 1 (CIPTV1)

This course will prepare students for implementing a Cisco Unified Communications Manager, CUBE and audio and video conferences in a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.6 which is the call routing and signaling component for the Cisco Unified Communications solution. This course will help students prepare for the CCNP Collaboration Certification. Students will learn to describe Cisco Unified Communications Manager, including its functions, architecture, deployment and redundancy options, and how to install or upgrade, perform Cisco Unified Communications Manager initial configuration and user management, configure Cisco Unified Communications Manager to support on-cluster calling, implement PSTN access in Cisco Unified Communications Manager and to build a dial plan in a single-site Cisco Unified Communications Manager deployment, implement Cisco Unified Communications Manager media resources, implement Cisco Unified Communications Manager features and application.

The exam focuses primarily on Cisco Unified Communications Manager. Candidates will need to show they can configure Cisco Unified Communications Manager, implement gateways and Cisco Unified Border Element, and build dial plans to place on-net and off-net voice and video calls using traditional numbered dial plans and Uniform Resource Identifiers (URIs). Candidates will also implement media resources, including voice and video conferences, and be able to describe how quality of service ensures that the network provides the required quality to voice and video calls. This course is desirable for Network engineers deploying Cisco IP Telephony and Video solutions and students looking to achieve the CCNP Collaboration Certification.

Implementing Cisco IP Telephony and Video, Part 2 (CIPTV2)

This course will prepare students for implementing Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway in a multisite environment. It covers globalized call routing, Call Control Discovery (CCD), Cisco Unified Survivable Remote Site Telephony (SRST), and mobility features such as Cisco Device Mobility and Cisco Extension Mobility. 

Students will apply a dial plan for a multisite environment, configure survivability for remote sites during WAN failure and implement solutions to reduce bandwidth requirements in the IP WAN. Students will also enable Call Admission Control (CAC) and implement ILS, GDPR and CCD. Describe multisite deployment issues and solutions, and describe and configure required dial plan elements. Students will learn to implement call-processing resiliency in remote sites by using Cisco Unified SRST, MGCP fallback, implement bandwidth management and CAC to prevent oversubscription of the IP WAN, implement Device Mobility and Cisco Extension Mobility, describe Cisco VCS and Cisco Expressway Series Deployment Options, and deploy users in Cisco VCS environment. This course is beneficial for Engineers involved in the deployment of Cisco Collaboration solutions in multisite deployments, or individuals looking to achieve the CCNP Collaboration Certification.

Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

This course will prepare students for implementing skills that are required to troubleshoot a Cisco Unified Collaboration solution. This course will cover troubleshooting methodology, triage, resources, and tools. Upon completing this course, you will be able to describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments, troubleshoot issues that relate to Cisco Unified Communications Manager, troubleshoot issues that relate to Cisco VCS, troubleshoot call setup issues, troubleshoot ILS and GDPR issues, troubleshoot Cisco Unified Communications Manager mobility features, troubleshoot issues that relate to Cisco TelePresence Management Suite, and troubleshoot media resource and voice quality issues.

The primary target audiences for this course are Network administrators and network engineers & CCNP Collaboration candidates. After competing this course and all prerequisites a candidate has now completed the requirements needed to earn a CCNP Collaboration certification and should be employable as a VoIP Network Engineer, Network Engineer, or Network VoIP Design Engineer.

Implementing Cisco Collaboration Applications (CAPPS)

This course will prepare students to develop advanced collaboration skills designing, deploying, configuring, and troubleshooting Cisco Collaboration and Unified communications applications, devices and networks.  Skills learned during this course consists of voice messaging deployment, Cisco Unified Presence features, troubleshooting mechanisms, Cisco Unified IM and Presence & Cisco Jabber integration option with Cisco Unified Communications Manager.

The primary target audiences for this course are Network administrators and network engineers, systems engineers & CCNP Collaboration candidates.

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